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Warranties & Returns
Warranties
- Drop Bear Golf guarantees its golf bags for one year from the original date of purchase (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defect, then Drop Bear Golf will repair or replace with like product at our discretion.
- This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colours and materials over time.
- If a customer has a warranty claim they will need to email a photo of the damaged product to warranties@dropbeargolf.com. If it is clear that the bag is under warranty then the old bag does not need to be returned. If it is unclear whether the bag is under warranty then the customer has the choice of returning the bag for inspection. If warranty is not approved then the customer will have to cover freight charges to and from inspection point. Warranty approval is at the discretion of Drop Bear Golf.
Returns
- Drop Bear Golf is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund (excluding freight to and from) so long as it is new and unused, and in its original packaging. This guarantee must be exercised within 14 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance.
- Notification can be made by emailing returns@dropbeargolf.com. Drop Bear will then issue a returns number (tax invoice credit no) and arrange a freight carrier to pick up goods.
- Payment will only be refunded when goods have been returned and inspected.
- Refunds will be applied based on the original method of payment.
- If an item reaches you in damaged condition, save the shipping carton and notify Drop Bear Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.
- To return an item to our warehouse we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:
Drop Bear Golf
594 Princes Hwy
St Peters NSW 2044
Australia
Privacy
Drop Bear Golf has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices. Drop Bear Golf does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with Drop Bear Golf. We know that keeping your personal information private is very important and we do this responsibly and in accordance with Australian Law. Maintaining your confidence in us is our priority.
Collection:
- Providing personal information is not a prerequisite for accessing our website. It is however necessary when placing an order online, registering to receive information or providing feedback. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary.
- Apart from the information you personally provide to us we may collect navigational information when you browse our site. This is general information like your domain type, ip service provider, browser type and ip address and is presented in the form of overall average use on a daily basis and does not contain personal information about you.
- We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.
Storage and security:
- dropbeargolf.com has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised Drop Bear Golf staff who are fully aware of the importance of confidentiality.
- If you are visiting drop bear golf.com from a location outside Australia, your connection will be through, and to, servers located in Australia. Your orders placed with dropbeargolf.com will be accepted and fully processed in, and shipped from, Australia unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.
- Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. In the event of a possible intrusion to our internet server you can be assured that your personal information and any data relating to yourself personally are not obtainable. The only data stored on our server are the general statistics.
- Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the drop bear golf.com online store to accept orders only from web browsers that permit communication through secure socket layer (ssl) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you'll be unable to inadvertently place an order through an unsecured connection. drop bear golf.com uses thawte secure certificates (check!!!) - one of the most trusted certificates available on the internet today.
Use and Disclosure:
- Drop Bear Golf does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.
- We use the information gathered for processing your order, developing our website and for planning in improving our products and services to customers and visitors to the website. We may use the information you provide to inform you about new Drop Bear Golf products or items of interest via email or postal mail as long as you have indicated that you do not object to this. We try not to do this intrusively and you can always choose not to receive any further newsletters or promotional material from us by clicking on the appropriate link clearly visible in emails we send. Alternatively you can contact us directly at help@dropbeargolf.com.
- When a visitor registers to join a mailing list, the information collected is used to communicate with that person directly and to help build a profile using the geographic location, age and any feedback the visitor may wish to provide. We welcome feedback and any comments made are used to improve our services and not for market research nor are stored with the customer's registration details as collective data.
Contacting us:
- If you have any questions, comments or concerns regarding our privacy policy, please contact us at the following email address, mailing address or telephone number:
email - help@dropbeargolf.com
mail - Drop Bear Golf. 594 Princes Hwy, St Peters NSW 2044
Phone - 1800 123 123
Legal
Welcome to the Drop Bear Golf website (the “website”). Please review the following notices, terms and conditions concerning your use of the website. By accessing, using or downloading any materials from the website, you agree to follow and be bound by these notices, terms and conditions (the “terms”). If you do not agree with these terms, please do not use this website.
General Use Provisions
All materials provided on this website, including but not limited to information, documents, products, logos, graphics, sounds, images, and services (“materials”), are provided either by Drop Bear Golf or by third party vendors (“third party providers”) and are the copyrighted work of Drop Bear Golf and/or its third party providers. except as stated herein, none of the materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Drop Bear Golf. also, you may not “mirror” any materials contained on this website on any other server without Drop Bear Golf’s prior express written permission.
Drop Bear Golf hereby grants you permission to display, copy, distribute and download Drop Bear Golf’s materials on this website provided that: (1) both the copyright notice identified below and this permission notice appear in the materials; (2) the use of such materials is solely for personal, non-commercial and informational use and will not be copied or posted on any networked computer, broadcast in any media, or used for commercial gain; and (3) the materials are not modified in any way. this permission terminates automatically without notice if you breach any of these terms or conditions. upon termination, you will immediately destroy any downloaded or printed materials.
Any unauthorised use of any materials contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Links to third party sites
This website may contain links to websites controlled by parties other than Drop Bear Golf. Drop Bear Golf is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party web sites. Drop Bear Golf is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Drop Bear Golf of the linked website. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of a destructive nature.
Submissions
Except where expressly provided otherwise by Drop Bear Golf, all comments, feedback, information or materials submitted to Drop Bear Golf through or in association with this website (“submissions”) shall be considered confidential.
Disclaimer
Except where expressly provided otherwise by Drop Bear Golf, the materials on the website are provided “as is” and Drop Bear Golf hereby disclaims all express or implied representations, guaranties, and conditions, except to the extent that such disclaimers are held to be legally invalid. Drop Bear Golf makes no representations, warranties, guaranties, or conditions as to the quality, suitability, truth, accuracy, or completeness of any of the materials contained on the website.
Limitation of liability
Drop Bear Golf shall not be liable for any damages suffered as a result of using, modifying, contributing, copying, distributing, or downloading the materials. In no event shall Drop Bear Golf be liable for any indirect, punitive, special, incidental, or consequential damage (including but not limited to loss of business, revenue, profits, use, data or other economic advantage), however it arises, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from this website, even if Drop Bear Golf has been previously advised of the possibility of such damage. You have sole responsibility for the adequate protection and backup of data and/or equipment used in connection with the website and you will not make a claim against Drop Bear Golf for lost data, re-run time, inaccurate output, work delays, or lost profits resulting from the use of the materials. you agree to hold Drop Bear Golf harmless from, and you covenant not to sue Drop Bear Golf for, any claims based on or related to the use of the website.
General
This website may include inaccuracies or typographical errors. Drop Bear Golf and the third party providers may make improvements and/or changes in the products, services, programs, and prices described in this website at any time without notice. Drop Bear Golf may periodically make changes to the website. the law of the state of New South Wales, Australia, will govern any action related to these terms. No choice of law rules of any jurisdiction will apply. These terms represent the entire understanding relating to the use of the website and prevail over any prior or contemporaneous, conflicting or additional, communications. Drop Bear Golf has the right to revise these terms at any time without notice by updating this posting. Any rights not expressly granted herein are reserved by Drop Bear Golf.
Intellectual property notices
Elements of the website are protected by trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the website may be copied or retransmitted unless expressly permitted by Drop Bear Golf.
Drop Bear Golf , the Drop Bear Golf logo, and other Drop Bear Golf product names referenced herein are registered trademarks or trademarks of Drop Bear Golf. All other product names, Drop Bear Golfs, marks, logos, and symbols are trademarks of their respective owners.
Legal Contact Information
If you have any questions about these terms, or if you would like to request permission to use any materials, please contact Drop Bear Golf at +61 (2) 9519 9344.
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